Personal Data Protection winbox77

Information We Collect

winbox77 collects various categories of information to enable us to provide services that are secure, efficient, and compliant with international licensing requirements. The information collected includes:

• Identity information: Full name, date of birth, gender, nationality and identity card number (MyKad) or relevant valid identification document — collected during the account registration and identity verification process.
• Contact information: Email address, mobile phone number, and mailing address that you provide when registering.
• Financial information: Details relating to deposits and withdrawals, including the e-wallet account holder name (Touch 'n Go, DuitNow), transaction reference numbers, and payment records via FPX or cryptocurrency (USDT, BTC, ETH). We do not store your full payment card number.
• Usage data: Records of gaming activity, account logins, betting history, session duration, and your game preferences on the platform.
• Technical data: Device IP address, web browser type, operating system, and general geolocation information (country/region) generated automatically when you access our website.
• Communications: Any messages, complaints, or enquiries you send to our customer support team.

We only collect information that is directly necessary for the stated purposes. In line with licensing requirements, the Know Your Customer (KYC) process may require additional supporting documents for identity verification.

How We Use Your Information

The information we collect is used for the following purposes:

• Account management: Creating, maintaining, and securing your member account, including secure login processes and identity verification.
• Transaction processing: Processing deposits and withdrawals via supported payment methods — Touch 'n Go eWallet, DuitNow, FPX, and cryptocurrency — with typical withdrawal times of between 15 minutes and 2 hours.
• Service delivery: Operating the gaming platform, delivering eligible promotions, and managing bonuses such as a 200% welcome bonus of up to RM888.
• Legal compliance: Meeting reporting obligations to licensing authorities relating to anti-money laundering (AML) and user protection.
• Platform security: Detecting fraudulent activity, multiple account use, or any unauthorised attempts to access our systems.
• Service communications: Sending important account notifications, Terms and Conditions updates, or security alerts.
• Service improvement: Analysing usage patterns in aggregate (without identifying individuals) to improve platform quality and user experience.

Disclosure to Third Parties

winbox77 does not disclose your personal information to third parties except in the following circumstances:

• Payment service providers: Transaction information is shared with legitimate payment processors solely for transaction verification and settlement purposes. All such providers are bound by strict confidentiality agreements.
• Game software providers: Minimal technical data is required by gaming platform providers to ensure game integrity and licensing compliance.
• Legal requirements: We may be required to disclose certain information when requested by law enforcement bodies or licensing authorities based on a court order or valid legal requirement.
• Merger or acquisition: In the event of a change in corporate ownership, your information may be transferred as part of business assets, and the new owner will be bound by this Privacy Policy.

In all of the above circumstances, we only share what is necessary and ensure that the receiving party handles your data to an equivalent standard of protection.

Cookies and Tracking Technologies

The winbox77 website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for basic website functions such as login session verification and security. These cookies cannot be disabled without affecting the core functions of the platform.
• Performance cookies: Collect information about how visitors use our website (e.g., most frequently visited pages) to help us improve service quality.
• Functional cookies: Store user preferences such as preferred language and display settings to provide a more personalised experience.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our platform.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, accidental disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption: All communication between your device and winbox77 servers is encrypted using industry-standard SSL protocols.
• Internal access controls: Access to member personal data is permitted only to staff with a legitimate business need, and is subject to strict identity controls.
• Regular audits: Our security systems and procedures are reviewed on a regular basis to ensure they remain current and effective in line with the latest standards.
• Fraud prevention: Automated monitoring systems actively detect any suspicious activity on member accounts and take immediate action when necessary.

Although we do our best to protect your information, no security system can guarantee absolute security. You are also responsible for keeping your password and account login details confidential.

Your Rights

As the data owner, you have the following rights regarding your personal information that we hold:

• Right of access: You have the right to request a copy of the personal information we hold about you.
• Right of rectification: You have the right to request that we correct any information that is inaccurate or incomplete.
• Right to restriction of processing: In certain circumstances, you may request that we limit how we process your information.
• Right to object: You have the right to object to the processing of your data for direct marketing purposes.
• Right to erasure: You may request the deletion of your data, subject to our legal obligations to retain certain records for compliance and fraud prevention purposes.

To exercise any of the above rights, please contact the winbox77 customer support team via live chat or email. We will process your request in accordance with applicable legal obligations.

Data Retention

winbox77 retains your personal information for as long as your account is active or as long as needed to provide services to you. After account closure, we may retain certain information for a period determined by legal and licensing requirements, including:

• Financial and transaction records for audit and AML compliance purposes.
• Customer support communication records for service reference.
• Identity verification (KYC) information for the period specified by licensing authorities.

Once the retention period ends, your data will be securely deleted or anonymised.

Changes to This Policy

winbox77 reserves the right to update or modify this Privacy Policy at any time. Any material changes will be communicated to you via:

• A notification on the winbox77 website with the latest update date clearly displayed.
• Email notification to registered members for significant changes.

We encourage you to review this Privacy Policy from time to time. Continued use of the winbox77 platform after any changes take effect means you accept the updated terms.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our team through the following channels:

• Live Chat: Available 24/7 directly through the winbox77 platform in Malay and English.
• Email: [email protected]

Our customer support team will endeavour to respond to all privacy-related enquiries in a timely manner. For formal requests regarding data rights, please clearly state what is being requested along with the identification information required for identity verification.